1. What products do you sell?
We sell a wide range of grooming products including hair clippers, electric shavers, epilators, hairdryers, and various accessories such as replacement blades, combs, and cables. We also offer product bundles that include a trimmer and a shaver.
2. How can I place an order?
You can place an order directly on our website, hatteker.co.uk. Simply browse through our products, select the ones you want, and proceed to checkout. Follow the instructions to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
4. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your delivery on the carrier’s website.
5. What should I do if I received the wrong item?
If you received an incorrect item, please contact us immediately at support@hatteker.co.uk. Provide a photo of the item you received, and our team will arrange for the correct product to be sent to you at no additional cost.
6. What if my item is damaged during delivery?
If your item is damaged during delivery, please reach out to us right away. Send a photo of the damaged item, and we will work with the carrier to resolve the issue or send you a replacement.
7. How do I request a refund?
If you wish to request a refund, please contact us at support@hatteker.co.uk. Please note that refunds are subject to our refund policy, and certain conditions apply. If the item has already been shipped, we may not be able to process a refund until the item is returned or the delivery issue is resolved.
8. How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method chosen. Typically, orders are processed within 3 to 5 business days, and shipping can take anywhere from 5 to 60 business days depending on the destination.
9. Do you ship internationally?
Yes, we offer international shipping to a wide range of countries. Shipping rates and delivery times are calculated at checkout based on your location.
10. What happens if I provide the wrong shipping address?
If you provide an incorrect address, we may not be able to deliver your order successfully. In such cases, please contact us immediately. If the item is returned to us, you will need to pay the shipping cost again for resending the item to the correct address.
11. Do you accept returns?
We accept returns based on our Return Policy. If you change your mind before your order is shipped, you can request a cancellation. However, once an order is shipped, we only accept returns if the item is faulty or not as described.
12. Do you offer a warranty on your products?
Yes, we offer a warranty on all our products. Please refer to the product page for specific warranty details. If you encounter any issues, contact us, and we will guide you through the warranty process.
13. Can I purchase replacement parts?
Yes, you can purchase replacement parts for our products, including cables, combs, and replacement blades. Visit our website to browse available parts.
14. I bought your product from Amazon or another site. Can I request a return or warranty through you?
Please note that we are only responsible for purchases made directly through our website, hatteker.co.uk. If you purchased one of our products from another platform such as Amazon, eBay, or other third-party websites, we cannot handle returns or warranty claims. You will need to reach out to the seller or platform where the purchase was made for support. However, we are happy to assist with the purchase of replacement parts, clippers, or other grooming products directly through our website, which includes a warranty.
15. How can I contact customer support?
If you have any questions or need assistance, you can contact our customer support team by emailing us at support@hatteker.co.uk. We aim to respond to all inquiries within 24 hours.
